Frequently Asked Questions
Retail Labs WordPress Hosting service is for businesses seeking professional WordPress hosting in Australia on fast Linux based servers. We host only WordPress sites and do not bog down our server with other resource hungry CMS systems.
We offer both a standard hosting service as well as fully managed hosting services, where we keep your WordPress site up to date with the latest version of WordPress, and all plugins updated to ensure your site keeps pace with security updates. Malware checking is also included on our Premium Hosting Service. All of our hosting packages offer multiple site backups which are run daily, and our Premium Hosting packages offer a third offsite backup for added protection.
Where are your servers located?
Our servers are located in Melbourne at the Micron 21 Data centre, Australia’s first Tier 4 Data centre and one of the biggest data centres in Australia with unprecedented levels of security, and power redundancy. As well, we have another dedicated server in the Digital Pacific data centre in Sydney.
What is your hosting platform?
We host on Linux Servers running C-Panel for your site management.
Do you use a caching system on your server?
Yes we do! We use the fastest caching system available for the WordPress platform, WP Rocket Caching System which is added to all sites we host at no charge to you! ( A US$39 per year licence)
Do you host thousands of sites on your server?
Absolutely not! In order to provide efficient serving of all our clients sites, we do not host thousands or even hundreds of sites on our server. Instead we offer premium hosting services capable of efficient speed at all hours of the day including peak periods without ever exceeding our server’s capability.
Do you host other platforms?
No! Other platforms such as Magento, Joomla and Drupal are far more demanding on a server’s resources, so we do not host those platforms on our server at all. Our server is tweaked for WordPress only.
Do you backup your hosted sites?
Yes we do, multiple times in fact! We do a complete server backup daily, plus a C-Panel server backup. Our Premium Hosting packages provide a third, off site cloud backup in addition to the two local backups.
Do you offer support?
Yes we do. Unlike cheaper hosting services, we are here to help when you need it. We do not use an online ticketing system as they are annoying, simply pickup the phone and call!
Can you move my site for me?
Sure can! If your site is currently being hosted on a C-Panel server that meets the requirements, we can move your site quickly and easily at no charge. Some C-Panel services have restrictions in place which can slow down the process, for which we charge a small fee of $50. If moving from a non C-Panel server, we charge $250 to move the site and get everything up and running as it was prior to moving, and yes it takes a few hours to do.
Can you keep my site updated for me?
Yes we can. Our Premium Hosting service is for people who want to manage their business and not their website. We keep everything updated for you in terms of the software that makes your site work. By keeping your website updated regularly, you stay one step ahead of hackers ensuring limited opportunity for hackers to destroy your website.